Roadfeel
Help and support
Email support@roadfeel.app, or find your answer below.
Contact us
Write in English or Chinese. Roadfeel is made by an independent developer who reads and answers every email personally, usually within a few days. Refund requests come first and always get an answer within 7 days.
So we can help quickly, please include:
- your device, and whether you use a browser or the iPhone app (for example: iPhone 15, Safari)
- what you did, and what happened
- a screenshot, if you can
About a purchase? Write from the email you paid with, and add the receipt number if you have it. We never ask for card numbers.
In the app, Settings → Help & feedback → Report a problem adds the technical details for you, and shows exactly what will be sent.
Restore a purchase
No account needed: you restore in the place where you bought.
iPhone app
- Open Settings. Under Your state, tap Restore purchase.
- Tap Restore App Store purchases. Purchases made with the same Apple Account come back.
Website
- In the web app, open Settings. Under Your state, tap Restore purchase.
- Enter the email you paid with and tap Send. If a parent paid, use their email.
- Open our email and tap the link, or type the code and tap Restore. Both work for 30 minutes.
Nothing arrived? Check spam, or try the email on your receipt. Lost access to that email? Write to us with your receipt.
Refunds
Who refunds you depends on where you paid.
iPhone app
Only Apple can refund App Store purchases; we can’t do it ourselves. Ask Apple at reportaproblem.apple.com.
If something in a module doesn’t work, write to us too, and we’ll try to fix it.
Website
- Within 14 days of buying: a full refund, no questions asked, even if you’ve used the module.
- Write to us first, from the email you paid with, or tell us which email you paid with. Add the receipt number if you have it.
- No answer from us within 7 days? You can also ask Creem, which sells our website purchases, at support@creem.io.
- Under 18 when you paid? You can ask any time before you turn 18.
Privacy and your data
There’s no account, and your progress stays on your device.
- To see, correct or delete what we hold about you, email support@roadfeel.app from the address you paid with. We may send a code to that address first, to check it’s you. We answer within 45 days.
- If you ask us to delete your email, we remove it within 30 days and keep only the anonymous record of the sale (date, module and amount) that tax law requires. After that, the purchase can’t be restored by email, and a refund may be harder to verify.
- To erase what’s on your device, clear this site’s data in your browser, or delete the iPhone app.
Quick answers
Is Roadfeel the DMV?
No. Roadfeel is an independent study guide, not a driving school or a driver education course.
It is not affiliated with, endorsed by or part of the California DMV, the New York State DMV or any government agency. To apply for a permit or a license, or to book a test, use dmv.ca.gov or dmv.ny.gov.
How does the readiness number work?
It estimates your score on new questions, from your practice answers and your recent mock tests.
It’s a study aid, not a prediction of your DMV result. The checklist behind it is under Me in the app.
Which states does Roadfeel cover?
California, and New York in beta.
The driving basics, like right-of-way, signals, hazards, blind spots and parking, are open in every state, but rules differ by state, so check yours.