服务条款 · Terms

路感 Roadfeel 服务条款

生效日期：2026-10-28 · 最后更新：2026-10-28

本条款是你和 Dongmei Yang（个人）之间的合同。Dongmei Yang 运营路感 Roadfeel，本条款中称「路感」或「我们」。联系方式：support@roadfeel.app。第 23 节列出我们的联系方式，以及每种购买由谁销售。

本条款适用于 roadfeel.app（包括 roadfeel.app/app/ 上的路感网页应用）和路感 iPhone 应用。我们怎样处理信息，见《隐私政策》。购买付费模块时，这笔购买还适用卖方自己的条款：网页上是 Creem 的，iPhone 应用里是 Apple 的（第 9 节）。

一句话版本

路感是独立的学习应用，不是 DMV，不是驾校，也不是驾驶教育课程。
我们教规则，开车的是你。开车时绝对不要使用路感。
我们不保证你考过。
付费模块一次付费，永远不是订阅。购买路感模块获得的是使用许可，不是所有权：该州模块至少 24 个月的个人使用许可（第 8 节）。
谁来卖：网页上，由 Creem 作为记账卖方（merchant of record）销售付费模块；iPhone 应用里，通过 Apple 的 App Store 购买（第 9 节）。
网页购买 14 天内可全额退款，不问原因。付款时未满 18 岁的，满 18 岁之前随时可以退款。iPhone 应用里的购买由 Apple 办理退款（第 10 节）。
出了问题，先写信给我们。小额法庭始终可以用。没有仲裁条款（第 20 节）。

1. 同意本条款

使用路感，即表示你接受本条款。在网页上购买时，你会在付款前勾选同意，再次确认。
未满 18 岁的，请和父母或监护人一起读本条款。父母或监护人替你付款，就表示他们就这笔购买接受本条款。
如果不同意，请不要使用路感。

2. 谁可以使用

路感是给准备考美国驾照的人做的：准备考学习许可（Permit）的青少年、成年人，以及刚到美国的人。
路感不以 13 岁以下儿童为对象。不满 13 岁的，请不要购买，也不要把个人信息发给我们；请让父母写信给我们。
购买：在网页上，买方必须是成年人，因为网页购买由 Creem 销售，而 Creem 只卖给达到法定年龄的人。未满 18 岁的，请用 请家长付款，由父母或监护人替你买。在 iPhone 应用里，适用 Apple 的规则，包括「购买前询问」：视你所在的地方，未满 18 岁的账户买东西可能要先经家长批准。

3. 路感是什么、不是什么

路感是学习应用：用课程、练习题、模拟考、模拟场景，讲解交通规则和考试流程。

路感不是：

DMV 或任何政府机构。路感与任何 DMV、任何州或其他政府机构都没有隶属关系，也没有获得它们的认可或赞助。我们提到「DMV」和州名，只是为了说明内容讲的是哪里；
DMV 许可的驾校，也不是任何州许可或认可的驾驶教育、驾驶培训或考前课程。路感不颁发结业证明，不能代替这些课程（例如加州未满 18 岁拿照所需的驾驶教育和驾驶培训、纽约的 5 小时考前课程），也不计入州政府要求的任何课程或练车学时。路感不提供真人授课或上车教学；
办理手续的渠道。我们不能替你申请学习许可或驾照、预约考试或缴纳 DMV 费用，这些都请通过你所在州 DMV 的官方网站或办公室办理。你为路感付的钱不是 DMV 的费用；
法律意见。

4. 安全：我们教，你来开

开车时绝对不要使用路感。
只在法律允许的情况下上路练车：持有有效的学习许可或驾照，有你所在州要求的陪练同车，并遵守许可的各项限制。例如：在加州，陪练须持有效的加州驾照、年满 18 岁（你未满 18 岁时须年满 25 岁），并坐在能随时接管车辆的位置；在纽约，陪练须年满 21 岁。请查看你所在州的规定。
课程看不到你眼前的路。在真实道路上，以法律、交通标志和信号、警察指挥和陪练为先。
2D 和 3D 模拟都是简化模型，真实的街道、标志、信号灯和行人可能不同。3D 里的真实地点由地图数据加上我们补充的内容（如树、路边停的车）构成，不一定和现在的街道一致。
怎么开车，由你自己负责。

5. 出处与准确性

我们根据官方资料，用自己的话写讲解，附上链接，并标出最后核对的日期。
法律、手册、费用和 DMV 流程都会变，各地办公室的执行也可能不同。尽管我们很用心，有些内容仍可能过时或出错。
路感和官方资料不一致时，以官方资料为准。请通过 报告问题 或 support@roadfeel.app 告诉我们，我们会核实并修正。

6. 不保证考过

考试由你所在的州组织和评分，结果不是我们能控制的。模拟考分数、「准备好了吗」清单和考点掌握图都是学习工具，不是预测，也不是官方结果。我们不提供「保过」。如果将来提供，会另有书面条款，并且只适用那份条款。

7. 免费功能

路感的很多内容是免费的，包括全美通用的课程。免费功能我们可能增加、调整或取消。

8. 付费模块：你的使用许可

购买路感模块获得的是使用许可，不是所有权。

包括什么：一个州的模块中你所选档位（笔试通关或拿照全程）的付费功能，具体以付款页的说明为准；在许可有效期内，我们为该州这一档新增的内容也包括在内。
有效多久：自购买之日起至少 24 个月。我们可能让它更长，但不会缩短。
谁可以用：你本人；如果是父母或监护人付款，则是他们为之付款的学员。仅供个人学习，不得用于商业用途。你可以在自己的设备上恢复使用。
不可以：出售、出租、出借或转让；把恢复码或许可凭证给别人；公开发布；或绕过模块的解锁方式。
只有在下列情况下会提前结束：
付款被退回或撤销（包括信用卡争议/拒付）：该模块的使用权随之结束（争议的处理见第 10 节）；
我们停止提供该模块：网页购买的，按第 10 节退款；在 iPhone 应用里买的，在应用里继续可用，直到满 24 个月（第 10 节）；
你严重违反本条款，例如转卖使用权或欺诈：我们可以终止该模块的使用权；能事先说明原因的，我们会先告诉你。
更新：法规或手册变化时，我们会更新内容。在你的许可有效期内，不会大幅削减你已付费模块的付费功能。
在哪里用：
网页购买的：在网页浏览器里，在你恢复过购买的任何设备上；
在 iPhone 应用里购买的：在应用里，在登录了购买时那个 Apple 账户的 Apple 设备上，以 Apple 规则允许的为准；
目前，在哪里买的，就只能在哪里用：网页，或者 iPhone 应用；
暂时没有安卓应用。安卓用户请用网页版。

9. 价格、付款与税费

价格以美元计，付款前显示。
网页购买由 Creem 销售。Creem（Armitage Labs OÜ，位于爱沙尼亚）是记账卖方（merchant of record）：由它把这笔购买卖给你，在它自己的付款页上收款，计算并缴纳销售税（付款前会在它的付款页上显示），并发邮件给你收据。这笔购买适用《Creem 买方条款》，使用路感适用本条款。你的信用卡账单上显示的是 Creem 的扣款（CREEM.IO*ROADFEEL），不是路感。
在 iPhone 应用里购买，走 Apple 的 App Store。Apple 作为我们的代理人收款、处理销售税、发邮件给你收据，适用 Apple 的条款。
我们看不到你的银行卡信息。
一次付清，不是订阅，不会自动续费。
升级：已有笔试通关的，可以按当时的差价升级到拿照全程。
请家长付款（网页）：付款的父母或监护人是买方，许可给生成付款链接的那台设备上的学员。Creem 的收据发给付款人，退款退给付款人，恢复购买也用付款人的邮箱。付款链接付过款就不能再用；学员的设备 7 天后会换一个新链接，旧链接要是之后还是被付了款，这笔购买照样有效，也可以申请全额退款。

10. 退款

网页购买。该不该退，我们按下面的规则决定；钱由卖方 Creem 退回。

14 天内，不问原因：自购买之日起 14 天内提出，网页购买全额退款，用过也可以退。
付款时未满 18 岁的，或孩子未经同意用了别人的卡：你本人、你的父母或监护人，在你满 18 岁之前随时都可以申请全额退款，超过 14 天也可以。
超过 14 天，以下情况也全额退款：同一笔被重复扣款；你无法进入模块且我们修不好；严重的内容错误影响到你，而我们没能及时修正。
我们停止提供某个模块，而你的 24 个月还没到：按剩余的整月数比例退还未使用的部分。例如 24 个月还剩 6 个月，退 25%。如果发生在购买后 14 天内，全额退款。
升级：升级到拿照全程之后又退了笔试通关的，升级的那笔也一并退款，因为升级是建立在笔试通关之上的。
怎么申请：用付款时的邮箱写信到 support@roadfeel.app（Creem 的收据上有这个地址），或告诉我们付款用的是哪个邮箱，有收据号请一并附上。退款的信我们优先处理，最迟 7 天内答复；同意退款的 5 个工作日内办理。7 天内没收到我们的答复，你也可以直接写信给 Creem：support@creem.io。
Creem 也可能自行退款，例如法律或信用卡组织要求时、重复或明显错误的扣款，或付款疑似欺诈时。
钱怎么回来：原路退回到付款方式，退的是钱，不是代金券，不收退款手续费。银行一般 5–10 个工作日内显示。
退款之后：该模块的使用权随之结束。
向银行提出争议之前，请先写信给我们，我们退款更快；《Creem 买方条款》也要求你在拒付前先联系 Creem。写信给我们，不影响你在银行那边的任何权利。争议期间，该模块的使用权会暂停；我们得知争议的结果对我们有利后，会恢复。争议不会影响免费版，也不会影响你的其他模块。
你可以随时要求我们提供本退款政策的书面副本。

在 iPhone 应用里的购买。

App Store 购买的退款由 Apple 按它的规则办理，我们自己不能退。请到 reportaproblem.apple.com 向 Apple 申请。
Apple 退款后，该模块在应用里随之锁上。
你的 24 个月还没到、我们就停止提供你在应用里买的模块的：因为我们没法退款，这个模块在应用里继续可用，直到满 24 个月。
模块里有东西用不了，也请写信告诉我们，我们会尽量修好。

11. 恢复购买

网页：不需要账号。在新设备上点 恢复购买，输入付款时用的邮箱。我们会发一个一次性链接和恢复码，30 分钟内有效。
家长付款的，请用家长的邮箱。
请保留这个邮箱。如果邮箱用不了了，带上收据写信给我们，我们会帮你处理。
iPhone 应用：点 从 App Store 恢复购买，用同一个 Apple 账户买过的会恢复。

12. 使用规则

请不要：

在正式考试中使用路感，或用它作弊；
冒充我们或政府机构，或用路感误导他人；
复制、抓取或转载我们的题目、讲解、插图、声音或 3D 场景（第 14 节许可允许的第三方素材除外）；
共享或转卖使用权，或使用机器人和自动化工具；
绕过我们的安全或付费机制，或在法律允许的范围之外做逆向工程；
让服务过载或攻击服务，向我们发送有害代码或辱骂性信息；
违反法律。

13. 意见和错误报告

欢迎纠错和提建议。你发来的意见，我们可以用来改进路感，不需要向你支付费用。不想让我们知道的个人信息，请不要写进去。

14. 知识产权

我们的：「路感」「Roadfeel」名称和标志、「路路」角色、原创题目、讲解、插图、声音、3D 场景和软件，版权归 Dongmei Yang 所有，除本条款说明的以外保留所有权利。只要你遵守本条款，就可以在路感内为个人、非商业的学习目的使用它们。
地图数据：地图和真实地点 3D 场景使用的数据 © OpenStreetMap 贡献者，按开放数据库许可（ODbL）1.0 提供。路感里来自 OpenStreetMap 的数据按 ODbL 提供：在 roadfeel.app/map-data/ 下载，或写信到 support@roadfeel.app 索取。我们生成的物体（树、路边停的车、建筑高度）和 3D 美术不属于 OpenStreetMap 数据。
州轮廓：来自美国人口普查局的地图边界文件，属于公有领域；我们按普查局的要求注明来源。
3D 素材：纹理和天空图片来自 Poly Haven 和 ambientCG，采用 CC0。CC0 不要求署名，我们仍注明来源。
软件和字体：three.js（MIT 许可）；Public Sans、Overpass、Noto Sans SC（SIL 开放字体许可 1.1）。其余见致谢页。
官方手册和考题：《加州驾驶手册》版权归加州 DMV，采用 CC BY-NC 4.0 许可，未经许可不得商用；《纽约州驾驶手册》（MV-21）版权归纽约州 DMV，保留所有权利。我们不复制手册，而是用自己的话讲规则并链接到原文；交通标志按联邦《统一交通控制设施手册》（MUTCD）自己绘制；官方样题只给链接，不照搬；法律条文只做简短引用。
商标：DMV 的名称和标志归各自所有者。提到它们不代表它们认可我们。

15. 其他服务和链接

路感依赖 Cloudflare、Creem、Apple 等服务，也链接到政府网站和其他网站。这些服务和网站适用它们自己的条款，它们的内容和运作，我们不负责。

16. 不提供担保

在法律允许的范围内，路感按「现状」和「现有」提供。除本条款写明的以外，我们不作任何保证，包括对适销性、特定用途适用性、准确性和不侵权的默示保证。有些法律不允许这些排除。在那些情况下，只在法律允许的范围内适用。

17. 责任限制

在法律允许的范围内：

对间接、附带、特殊或后果性损失、利润损失，以及任何考试结果、罚款或处罚，我们不承担责任。
我们对任何与路感有关的索赔的总责任，以下面两者中较高的为上限：索赔前 12 个月内你为路感付的金额，或 100 美元。

法律不允许限制的责任，以上限制不适用，例如我们的欺诈、故意伤害、重大过失或违法行为所产生的责任。以上限制也不限制你依消费者保护法享有、不能通过合同放弃的权利，也不限制未成年人依法撤销合同的权利。

18. 条款变更

修改本条款时，我们会公布新版本并更新「最后更新」日期。
重大变更会提前至少 30 天在网站和应用里通知；变更影响到付费用户的购买时，我们还会发邮件告诉付费用户。
变更不会缩短或削减你已付费的使用许可，也不适用于变更前已经发生的争议。
如果不同意变更，请停止使用路感。有网页购买的付费模块的，可以按第 10 节的算法申请退还未使用的部分。在 iPhone 应用里买的模块，退款由 Apple 办理（第 10 节）。

19. 终止

你可以随时停止使用路感。想清除设备上的数据，请在浏览器里删除本网站的数据；想删除我们保存的信息，见《隐私政策》。
你严重或多次违反本条款、法律要求，或我们关闭路感时，我们可能暂停或终止你的使用。关闭路感时，网页购买按第 10 节退款；在 iPhone 应用里的购买，见第 10 节。能说明原因的，我们会告诉你，并给你改正的机会。
第 3 至 6 节、第 14、16、17、20、21 节在条款终止后仍然有效。

20. 争议解决与适用法律

先找我们。写信到 support@roadfeel.app 说明问题，我们会争取在 30 天内解决。这不妨碍你去小额法庭、联系政府机构，或在法定期限前采取行动。
小额法庭。符合条件的，你可以在你居住地的小额法庭提起索赔。
其他法院。除此之外的争议，可以向对它有管辖权的法院提起；你居住地的法律允许的，也包括你居住地的法院。
没有仲裁条款，也不要求你放弃集体诉讼。
适用范围：本节只适用于与按本条款使用、支付或提供路感有关的争议。
适用法律：本条款不指定某一个州或国家的法律。无论适用哪里的法律，你居住地不能通过合同放弃的消费者保护，仍然适用于你。网页购买本身，另适用《Creem 买方条款》里关于法律和法院的规定（第 9 节）。

21. 未成年人的权利

本条款不限制未成年人依法享有的任何权利，包括撤销合同的权利。如果你同意本条款或付款时未满 18 岁，请联系我们：网页购买按第 10 节退款；在 iPhone 应用里的购买由 Apple 退款（第 10 节），我们会帮你申请。

22. 其他

完整协议：本条款是你和我们之间关于路感的完整协议。
可分割：本条款某部分被法院认定无效时，其余部分仍然有效。
不弃权：我们没有行使某项权利，不代表放弃。
转让：你不能转让本条款下的权利。路感被出售，或转到我们拥有的公司名下时，我们可以转让，本条款会继续保护你。
通知：收据由 Creem 或 Apple 发送。恢复码和通知由我们通过邮件发送；通知也会在应用和网站上公布。
语言：本条款有中文和英文两个版本，意思相同。两个版本不一致时，以对你更有利的理解为准。

23. 联系方式，以及谁来卖

运营者（本条款的另一方）：Dongmei Yang（个人）
邮箱：support@roadfeel.app
网页购买的卖方：Creem（Armitage Labs OÜ，注册号 16977866），爱沙尼亚塔林 Rotermanni 14（邮编 10111），记账卖方（merchant of record）。Creem 的客服：support@creem.io。
iPhone 应用里的购买：通过 Apple 的 App Store 销售，Apple 是我们的代理人。

写信到 support@roadfeel.app，我们会在 5 天内把以上信息发到你的邮箱。

Roadfeel Terms of Service

Effective date: 2026-10-28 · Last updated: 2026-10-28

These terms are a contract between you and Dongmei Yang, an individual who runs Roadfeel (路感) ("Roadfeel", "we", "us"). Contact: support@roadfeel.app. Section 23 lists our contact details and who sells each kind of purchase.

They cover roadfeel.app, including the Roadfeel web app at roadfeel.app/app/, and the Roadfeel iPhone app. Our Privacy Policy explains how we handle information. When you buy a paid module, the seller's own terms also apply to that purchase: Creem's on the website, and Apple's in the iPhone app (section 9).

The short version

Roadfeel is an independent study app. We're not the DMV, a driving school or a driver education course.
We teach the rules; you drive. Never use Roadfeel while you're driving.
We don't promise you'll pass.
Paid modules are one payment, never a subscription. Buying a Roadfeel module is a license, not ownership: a personal license to use that state's module for at least 24 months (section 8).
Who sells it: on the website, Creem sells our paid modules as merchant of record; in the iPhone app, you buy through Apple's App Store (section 9).
Website purchases: full refund within 14 days, no questions asked. If you were under 18 when you paid, you can get a refund any time before you turn 18. Apple handles refunds for purchases in the iPhone app (section 10).
If something goes wrong, write to us first. Small claims court is always open to you. There's no arbitration (section 20).

1. Agreeing to these terms

By using Roadfeel, you accept these terms. When you buy on the website, you confirm it by ticking the box before you pay.
If you're under 18, please read these terms with a parent or guardian. If a parent or guardian pays for you, they accept these terms for that purchase.
If you don't agree, please don't use Roadfeel.

2. Who can use Roadfeel

Roadfeel is made for people preparing for a US driver's license: teens getting ready for a learner's permit, adults, and people who are new to the US.
Roadfeel isn't directed to children under 13. If you're under 13, please don't buy anything or send us personal information. Ask a parent to write to us instead.
Buying: on the website, the buyer must be an adult, because Creem, which sells website purchases, sells only to people of legal age. If you're under 18, use Ask a parent to pay, so a parent or guardian buys it for you. In the iPhone app, Apple's rules apply, including Ask to Buy, which, depending on where you live, may require a parent to approve purchases on an under-18 account.

3. What Roadfeel is, and what it isn't

Roadfeel is an educational app. It offers lessons, practice questions, mock tests, simulations, and explanations of traffic rules and test procedures.

Roadfeel is not:

the DMV or any other government agency. It isn't affiliated with, endorsed by or sponsored by any DMV, any state, or any other government agency. We use names like "DMV" and state names only to say what our content covers;
a DMV-licensed driving school, or a driver education, driver training or pre-licensing course licensed or approved by any state. Roadfeel doesn't issue certificates, can't replace those courses (for example, the driver education and driver training California requires to get a license under 18, or New York's 5-hour pre-licensing course), and doesn't count toward any course or practice hours your state requires. Roadfeel offers no live classes or behind-the-wheel instruction;
a way to apply for a permit or license, book a test, or pay a DMV fee. We can't do any of those. Use your state's official DMV website or office. Nothing you pay for Roadfeel is a DMV fee;
legal advice.

4. Safety: we teach, you drive

Never use Roadfeel while you're driving.
Practice behind the wheel only as the law allows: with a valid permit or license, with the supervising driver your state requires, and within your permit's limits. For example, in California the supervising driver must hold a valid California license, be 18 or older (25 or older if you're under 18), and sit close enough to take control; in New York the supervising driver must be 21 or older. Check your own state's rules.
Our lessons can't see the road you're on. On a real road, the law, traffic signs and signals, police directions and your supervising driver come first.
Our 2D and 3D simulations are simplified models. Real streets, signs, signals and people can be different. Real places in our 3D scenes are built from map data plus our own additions, such as trees and parked cars, and may not match today's streets.
You're responsible for how you drive.

5. Sources and accuracy

We write our own explanations from official sources, link to them, and show the date we last checked.
Laws, handbooks, fees and DMV procedures change, and offices can apply them differently. Despite our care, some content may be out of date or wrong.
If Roadfeel and an official source disagree, follow the official source. Please tell us through Report a problem or at support@roadfeel.app, and we'll check and fix it.

6. No pass guarantee

Your state gives and grades the tests, and we can't control the result. Mock-test scores, readiness checklists and mastery maps are study aids, not predictions or official results. We don't offer a pass guarantee. If we ever offer one, it will have its own written terms, and only those terms will apply.

7. Free features

Much of Roadfeel is free, including the lessons that apply in every state. We may add, change or remove free features.

8. Paid modules: your license

Buying a Roadfeel module is a license, not ownership.

What it covers: the paid features of one state's module in the tier you chose (Written or Complete), as described on the purchase screen. It also covers new content we add to that tier for that state while your license lasts.
How long it lasts: at least 24 months from the purchase date. We may let it run longer. We won't make it shorter.
Who may use it: you, or, if a parent or guardian paid, the learner they paid for. It's for personal study, not commercial use. You may restore it on your own devices.
What you may not do: sell, rent, lend or transfer it; share restore codes or license tokens with other people; post it publicly; or get around how modules are unlocked.
When it can end early, and only then:
the payment is refunded or reversed (including through a chargeback): access to that module ends (section 10 explains disputes);
we stop offering the module: for a website purchase, we refund you as described in section 10; a module bought in the iPhone app keeps working there until your 24 months are up (section 10);
you seriously break these terms, for example by reselling access or by fraud: we may end access to that module, and when we can, we'll tell you why first.
Updates: we update content when laws or handbooks change. We won't significantly cut back the paid features of your module while your license lasts.
Where it works:
a website purchase: in your web browser, on any device where you restore it;
a purchase in the iPhone app: in the app, on the Apple devices signed in to the Apple Account that bought it, as Apple's rules allow;
for now, a purchase works only where you bought it: on the website, or in the iPhone app;
there's no Android app for now. On Android, use the website.

9. Prices, payment and taxes

Prices are in US dollars and are shown before you pay.
Website purchases are sold by Creem. Creem (Armitage Labs OÜ, in Estonia) is the merchant of record: it sells you the purchase, takes the payment on its own checkout page, charges and pays any sales tax (shown on its checkout page before you pay), and emails your receipt. Creem's Buyer Terms apply to the purchase, and these terms apply to using Roadfeel. Your card statement shows a charge from Creem (CREEM.IO*ROADFEEL), not from Roadfeel.
Purchases in the iPhone app go through Apple's App Store. Apple acts as our agent: it takes the payment, handles any sales tax and emails your receipt, under Apple's terms.
We never see your card details.
You pay once. There's no subscription and no automatic renewal.
Upgrades: if you have Written, you can upgrade to Complete for the current difference in price.
Ask a parent to pay (website): the parent or guardian who pays is the buyer, and the license is for the learner whose device made the payment link. Creem's receipt goes to the payer, refunds go back to the payer, and the payer's email is the one to use to restore. A payment link can't be used again once it's paid. After 7 days the learner's device makes a new link; if the old one is still paid after that, the purchase counts as usual, and it can be refunded in full.

10. Refunds

Website purchases. We decide which refunds are due under the rules below, and Creem, the seller, pays them back.

14 days, no questions asked: ask within 14 days of the purchase date, and we'll refund a website purchase in full, even if you've used the module.
If you were under 18 when you paid, or a child paid with someone else's card without permission: you, or your parent or guardian, can ask for a full refund at any time before you turn 18, even after 14 days.
After 14 days, we also give a full refund if: you were charged twice for the same thing; you couldn't get into the module and we couldn't fix it; or a serious content error affected you and we couldn't fix it promptly.
If we stop offering a module before your 24 months are up, we refund the unused part in proportion to the full months left. For example, if 6 of 24 months are left, you get 25% back. If it happens within 14 days of your purchase, you get the full price back.
Upgrades: if you get a refund for Written after upgrading to Complete, we refund your upgrade payment too, because the upgrade builds on Written.
How to ask: email support@roadfeel.app (it's on your Creem receipt) from the email you paid with, or tell us which email you used, and include the receipt number if you have it. Refund requests come first: we always answer within 7 days, and we issue approved refunds within 5 business days. If we haven't answered within 7 days, you can also ask Creem directly at support@creem.io.
Creem may also refund on its own, for example when the law or the card networks require it, for duplicate or mistaken charges, or when a payment looks fraudulent.
How you get the money: refunds go back to the original payment method as money, not store credit, and there's no fee for them. Banks usually show them within 5 to 10 business days.
What changes: once a refund goes through, access to that module ends.
Before you dispute a charge with your bank, please write to us. A refund from us is faster, and Creem's Buyer Terms also ask you to contact Creem before a chargeback. Writing to us doesn't take away any right you have with your bank. While a dispute is open, access to that module is paused; once we learn the dispute was decided in our favor, we turn it back on. A dispute never affects the free version or your other modules.
You can ask us for a written copy of this refund policy at any time.

Purchases in the iPhone app.

Apple handles refunds for App Store purchases, under Apple's rules. We can't issue them ourselves. Ask Apple at reportaproblem.apple.com.
If Apple refunds a purchase, that module locks in the app.
If we stop offering a module you bought in the app before your 24 months are up, it keeps working in the app until they're up, because we can't refund it.
If something in a module doesn't work, write to us as well, and we'll try to fix it.

11. Restoring purchases

Website: you don't need an account. On a new device, choose Restore purchase and enter the email you paid with. We email a one-time link and code that work for 30 minutes.
If a parent paid, use the parent's email.
Keep access to that email. If you lose it, write to us with your receipt and we'll help.
iPhone app: choose Restore App Store purchases. Purchases made with the same Apple Account come back.

12. Rules for using Roadfeel

Please don't:

use Roadfeel during an official test, or to cheat on one;
pretend to be us or a government agency, or use Roadfeel to mislead other people;
copy, scrape or republish our questions, explanations, illustrations, sounds or 3D scenes, except as the licenses in section 14 allow for third-party material;
share or resell access, or use bots or automated tools;
get around our security or payment systems, or reverse engineer Roadfeel beyond what the law allows;
overload or attack the service, or send us harmful code or abusive messages;
break the law.

13. Feedback and error reports

We welcome corrections and ideas. If you send them, we may use them to improve Roadfeel without owing you anything. Please don't include personal information you don't want us to have.

14. Intellectual property

Ours: the Roadfeel and 路感 names and logos, the 路路 (Lulu) character, our original questions, explanations, illustrations, sounds and 3D scenes, and our software are © Dongmei Yang, all rights reserved except as stated here. While you follow these terms, you may use them in Roadfeel for personal, non-commercial study.
Map data: our maps and real-place 3D scenes use data © OpenStreetMap contributors, available under the Open Database License (ODbL) 1.0. The OpenStreetMap-derived data in Roadfeel is available under the ODbL at roadfeel.app/map-data/, or by email to support@roadfeel.app. Objects we generate, such as trees, parked cars and building heights, and our 3D artwork are not OpenStreetMap data.
State outlines: from US Census Bureau cartographic boundary files, which are in the public domain. We credit the Census Bureau as it asks.
3D materials: textures and sky images from Poly Haven and ambientCG under CC0. We credit them even though CC0 doesn't require it.
Software and fonts: three.js (MIT License); Public Sans, Overpass and Noto Sans SC (SIL Open Font License 1.1). Our credits page lists the rest.
Official handbooks and tests: the California Driver's Handbook is © California DMV under CC BY-NC 4.0, which doesn't allow commercial use without permission, and the New York State Driver's Manual (MV-21) is © New York State DMV with all rights reserved. We don't reproduce them: we state rules in our own words and link to the source. We draw traffic signs ourselves, based on the federal Manual on Uniform Traffic Control Devices, link to official sample tests instead of copying them, and quote laws only briefly.
Trademarks: DMV names and logos belong to their owners. Mentioning them doesn't mean they endorse us.

15. Other services and links

Roadfeel relies on services such as Cloudflare, Creem and Apple, and links to government and other websites. Their own terms apply to them, and we aren't responsible for their content or how they work.

16. Disclaimer of warranties

TO THE EXTENT THE LAW ALLOWS, ROADFEEL IS PROVIDED "AS IS" AND "AS AVAILABLE." BEYOND WHAT THESE TERMS SAY, WE MAKE NO WARRANTIES, INCLUDING NO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY OR NON-INFRINGEMENT. Some laws don't allow these exclusions. Where they don't, the exclusions apply only as far as the law allows.

17. Limits on liability

TO THE EXTENT THE LAW ALLOWS:

WE AREN'T LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR THE RESULT OF ANY TEST, FINE OR PENALTY.
OUR TOTAL LIABILITY FOR ANY CLAIM ABOUT ROADFEEL IS LIMITED TO THE GREATER OF WHAT YOU PAID FOR ROADFEEL IN THE 12 MONTHS BEFORE THE CLAIM, OR $100.

These limits don't apply to anything the law doesn't let us limit, such as liability for our fraud, willful injury, gross negligence or violation of law. They don't limit any consumer-protection right you can't give up by contract, or any right a minor has to cancel a contract.

18. Changes to these terms

When we change these terms, we'll post the new version and update the "Last updated" date.
For significant changes, we'll give notice on the site and in the app at least 30 days before they take effect, and we'll email paying customers when a change affects their purchase.
Changes never shorten or cut back a license you've already paid for, and they don't apply to a dispute that started before the change.
If you don't agree with a change, stop using Roadfeel. If you have a paid module from the website, you can ask for a refund of the unused part, calculated as in section 10. For a module bought in the iPhone app, refunds are Apple's (section 10).

19. Ending these terms

You can stop using Roadfeel at any time. To erase what's on your device, clear this site's data in your browser. To delete what we hold, see the Privacy Policy.
We may suspend or end your access if you seriously or repeatedly break these terms, if the law requires it, or if we shut Roadfeel down. In that last case, we refund website purchases as described in section 10; for purchases in the iPhone app, see section 10. When we can, we'll tell you why and give you a chance to fix the problem.
Sections 3 to 6, 14, 16, 17, 20 and 21 continue to apply after these terms end.

20. Disputes and governing law

Talk to us first. Email support@roadfeel.app and tell us what went wrong. We'll try to resolve it within 30 days. This doesn't stop you from going to small claims court, contacting a government agency, or acting before a legal deadline.
Small claims court. You may bring a claim in small claims court where you live, if your claim qualifies.
Other courts. Otherwise, a dispute may be brought in any court that has jurisdiction over it, including the courts where you live when your local law allows it.
No arbitration and no class-action waiver.
What this section covers: only disputes about the use, payment or provision of Roadfeel under these terms.
Governing law: these terms don't choose the law of any particular state or country. Whichever law applies, you keep the consumer protections of the place where you live that can't be waived by contract. For a website purchase itself, Creem's Buyer Terms have their own rules on law and courts (section 9).

21. Minors' rights

Nothing in these terms limits any right that a minor has under the law, including the right to cancel a contract. If you were under 18 when you agreed to these terms or paid, contact us: we'll refund a website purchase as described in section 10. For a purchase in the iPhone app, refunds come from Apple (section 10), and we'll help you ask.

22. General

Entire agreement: these terms are the whole agreement between you and us about Roadfeel.
Severability: if a court finds part of these terms unenforceable, the rest still applies.
No waiver: if we don't enforce a right, we haven't given it up.
Assignment: you may not transfer your rights under these terms. We may transfer them if Roadfeel is sold, or moves to a company we own, and these terms will keep protecting you.
Notices: Creem or Apple sends your receipt. We send restore codes and notices by email, and post notices in the app and on the site.
Language: we publish these terms in Chinese and English with the same meaning. If the two versions differ, the reading more favorable to you applies.

23. Contact, and who sells

Operator (the other party to these terms): Dongmei Yang, an individual
Email: support@roadfeel.app
Website purchases are sold by: Creem (Armitage Labs OÜ, registry code 16977866), Rotermanni 14, Tallinn 10111, Estonia, as merchant of record. Creem's support: support@creem.io.
Purchases in the iPhone app are sold through: Apple's App Store, with Apple as our agent.

Write to support@roadfeel.app and we'll send this information to your email address within 5 days.